At Waterlink, we aim to make the product return process as straightforward as possible. Before submitting your request, please review the steps below and ensure you have all the required information ready for a smooth submission.
Return Claim Process
To begin your Waterlink product return:
Step 1
Take clear photos of:
- Proof of purchase (invoice/receipt)
- Equipment installed
- Plant room
- Issue related to the return request (if applicable)
Step 2
Complete the Return Material Authorisation Form (RMA) so our team can assess your request and advise next steps. You can submit the form in one of two ways:
Online submission
Complete and submit the digital form.
Manual submission
Download the printable form, complete it, and email it along with your photos to sales@waterlink.com
If scanning isn’t possible, a clear photo of the completed form is acceptable.
Please ensure all fields on the form are completed accurately to enable prompt processing.
Return Material Authorisation Form (RMA)
Please complete the following and submit. Please ensure all fields on the form are completed accurately to enable prompt processing.
What happens next?
Once your request has been submitted:
- You’ll receive confirmation that your request is under review
- An RMA Number will be issued if the request is approved
- You’ll be given instructions on the next steps from one of our team members
Need help?
If you need assistance identifying the correct part, require servicing advice, or want to place an order, our team is here to help.
