Frequently Asked Questions

What does Waterlink do?
Waterlink designs and manufactures commercial pool equipment used in aquatic centres, councils, resorts, schools, and wellness facilities across Australia. Our equipment is built for performance, energy efficiency, and long-term reliability, helping facilities maintain safe and consistent water quality.

What industries or facilities use Waterlink equipment?
Waterlink systems are installed in a wide range of facilities, including public aquatic centres, council pools, swim schools, hotels, health clubs, schools, resorts, and large commercial leisure complexes. Any facility requiring dependable commercial pool equipment can benefit from Waterlink.

Does Waterlink install equipment directly?
No. Waterlink does not install equipment. We work closely with licensed installers, commercial pool builders, councils, and facility managers who handle installation. Our team provides guidance, system specifications, and commissioning support to ensure everything is installed and operating correctly.

How long has Waterlink been supplying commercial aquatic equipment?
Waterlink has been supplying the commercial aquatic industry since 2012. Our product range has evolved over time based on real-world experience, operator feedback, and continuous product improvement to meet the needs of modern commercial facilities.

How do I know which Waterlink product is right for my facility?
The right system depends on your pool size, water turnover, bather load, operational budget, and the level of automation or safety you want. Our team can help assess your needs and recommend the most suitable equipment based on accurate facility information. To receive tailored recommendations, contact our team via the Request a Quote page.

What information do I need before requesting a quote?
The more information you can provide, the easier it is for us to recommend the right system. However, it’s completely fine if you don’t have everything available, our team
can assist with any missing details.
Helpful (but not essential) information includes:

• Pool volume or turnover
• Existing equipment details
• Plantroom layout or photos
• Desired upgrades or goals
• Any operational or compliance challenges

If you’re unsure where to start, simply reach out through our Request a Quote page and we will guide you through the process.

Do you offer guidance or support for new facility builds or upgrades?
Yes. Waterlink regularly supports aquatic designers, councils, and builders during planning or upgrade stages. We can provide system recommendations, technical drawings, and product documentation to ensure your equipment selection meets operational and compliance requirements.

Can Waterlink systems be used in both indoor and outdoor pools?
Yes. Waterlink equipment is suitable for both indoor and outdoor commercial facilities. All products are designed for durability and are built to perform reliably in high-demand aquatic environments.

Who installs Waterlink equipment?
Installation is carried out by licensed commercial pool technicians, builders, or contractors. Waterlink supports these installers with documentation, best-practice guidance, and commissioning assistance to ensure systems operate at their full potential.

Does Waterlink provide commissioning support?
Yes. Waterlink offers commissioning support either directly or through approved contractors. This includes system checks, configuration, operator handover, and verification that the equipment is performing correctly.

Can Waterlink equipment integrate with existing pool systems?
In most cases, yes. Waterlink systems are designed to integrate with standard commercial filtration and circulation setups. Your installer can confirm compatibility during site assessment, and our technical team can provide guidance where needed.

What site information do installers or facility managers need to prepare?
Typical requirements include:

• Plantroom layout and clearances
• Electrical supply details
• Plumbing locations
• Photos of the existing setup
• Access details for equipment handling
• Preferred installation timeframe

This ensures installation can be planned effectively

What warranty does Waterlink offer?
All Waterlink products include warranty coverage that reflects the design life and use of each system component. Warranty terms vary by product type and are outlined in the official product manuals and the Waterlink warranty policy. For full information, please visit our Warranty page.

How do I submit a warranty request?
Warranty requests can be submitted through our online Warranty form. You’ll need to provide the product serial number, a description of the issue, relevant photos, and contact details. Our team will review the information and respond with next steps.

What is included in Waterlink’s support service?
Support includes troubleshooting guidance, replacement parts assistance, warranty assessment, and referrals to qualified service technicians. We also provide documentation, operator instructions, and ongoing product updates.

How quickly can support or spare parts be arranged?
Response times vary based on the urgency and location, but Waterlink aims to provide fast turnaround for all support enquiries. Spare parts are typically dispatched promptly, subject to stock availability.

Where can I find product manuals and installation guides?
All product manuals, installation guides, and technical documents are available in the Customer Support section of our website. You can download them at any time.

Are technical documents available to download online?
Yes. Product brochures, fact sheets, manuals, installation guides, and how-to videos are all available through our Resource Hub and Customer Support pages.

Do you provide training or guides for operators?
Yes. Waterlink offers how-to videos, operational guides, troubleshooting instructions, and best-practice recommendations to support operators. Additional training may be available through your installer or facility management team.

Are Waterlink products compliant with Australian commercial pool standards?
Yes. All Waterlink equipment is designed to align with relevant Australian regulations, commercial aquatic industry standards, and WHS expectations for safe chemical handling and pool operation.

How does Waterlink support safe chemical handling and operation?
Our equipment is designed to reduce operator exposure, simplify dosing accuracy, and improve system monitoring. Clear documentation, safety-driven design, and optional remote monitoring contribute to safer operation.

Are your systems designed to reduce operator risk?
Yes. Waterlink focuses on reliability, automation, and streamlined controls to minimise risk related to water quality issues, manual handling, and equipment faults.

How do I request a quote?
You can request a quote through our Request a Quote page. Simply provide basic facility details and one of our team members will contact you with information tailored to your needs.

How long does it take to receive product information?
In most cases, product information or brochures are sent immediately. For detailed quotations or technical guidance, our team may request additional details to ensure
accuracy.

Do you work with councils, aquatic contractors, and facility managers?
Yes. Waterlink works closely with councils, pool builders, commercial service technicians, architects, and facility managers across Australia.

How do I become a Waterlink reseller or installer?
If you’re interested in becoming a reseller or installation partner, please contact our team. We can discuss requirements, product training, and technical support options.