Waterlink Privacy Policy

Our Commitment to Your Privacy

At Waterlink, protecting your personal information matters to us. This Privacy Policy outlines how we collect, use, store, and share your personal details and how you can get in touch if you have any questions about how we manage that information.

Waterlink complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). These principles govern the way we handle personal information, from collection and storage to access and correction. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

If you’d like to know more or have questions about this policy, please contact us using the details listed at the end of this page.

Why We Collect Your Personal Information

We collect your Personal Information for the primary purpose of providing our products and services to you, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

How We Collect Your Personal Information

We only collect your personal information in fair and lawful ways, and most often directly from you. This can happen when you:

• Ask for a quote or make an enquiry about our products or services
• Purchase a product or service from us
• Get in touch via phone, email, mail or through our website
• Submit a warranty claim, product return, or emergency support request
• Use our website and online forms
• Enter promotions, competitions or other offers hosted by Waterlink

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as:

• Partner companies in the commercial swimming pool industry, if they refer you to us
• External marketing databases
• Third-party sources, where permitted and with your consent

In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What Information We Collect

The type of personal information we collect depends on your interaction with us. This may include:

• Your name, address, email address, and phone number
• Details relevant to your quote, purchase, support request, or warranty and returns enquiry
• Business contact details if you’re a supplier, contractor, or stakeholder

We collect only the details we need to provide the services or information you’ve requested and store them securely.

How We Use Your Information

We use your personal information to:

• Deliver our products and services
• Respond to enquiries, complaints or support requests
• Keep you informed about other products, services or offers
• Improve our services and understand your preferences
• Conduct internal reporting, analytics and customer research
• Manage employment applications
• Maintain relationships with our partners, suppliers and stakeholders
• Fulfil our business, legal and regulatory obligations

In some cases, we may use your information for purposes you’ve consented to or as required by law.

Sharing Your Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Direct Marketing

From time to time, we may contact you with updates about products, services or promotions that we think may interest you. These messages may come by email, phone, mail, SMS or social media.

How to Opt Out of Marketing

You can let us know if you’d like to stop receiving direct marketing communications or change how we contact you. We might ask you for some additional information to help verify your request and update our records accordingly.

If you’d prefer not to hear from us, you can opt out at any time – just contact us using the details at the end of this page.

Keeping Your Information Secure

We store your personal information in both digital and physical formats, and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

Our security measures include restricted access, secure storage, network protections, and various other controls to safeguard your information.

Website Use and Cookies

Our website is securely hosted, but like any online platform, there is always some risk when sending information over the internet.

We use cookies to enhance your browsing experience by remembering your preferences. You can choose to disable cookies in your browser settings, but doing so may limit some website features.

We also collect anonymous data about your visit, including:

• IP address and browser type
• Date, time and pages accessed
• Referring website
• Downloaded files
• Repeat visits

This helps us improve our site’s performance and user experience.

External Links

Our website may contain links to other websites. We’re not responsible for the content or privacy practices of those third parties. We recommend reviewing their privacy policies before sharing your information.

Accessing or Updating Your Personal Information

It is an important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

You can request access to, or correction of, the personal information we hold about you by contacting us using the details at the end of this page.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you’re concerned about how we’ve handled your personal information, please contact our Head Office. We’ll look into your complaint and respond in writing within 30 days. If we need more information or time, we’ll let you know.

For any privacy-related enquiries, you can reach us at:

Waterlink Equipment Pty Ltd
Unit 2/40 Titan Dr
Carrum Downs VIC 3201
info@waterlink.com
1300 897 200

Last updated: May 2025